Chapter 3: Verbal Communication
What is language?
Language has rules
Language is arbitrary
Language is representational and presentational
Language is abstract
The ladder of abstraction
Language organizes and classifies reality
Language shapes perceptions
How can language be an obstacle to communication?
Language as a barrier to communication
How can language skills be improved?
Avoid intentional confusion
Use descriptiveness
Be concrete
Differentiate between observations and inferences
Separating fact from inference
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Home Page: http://www.fisherhouse.com/bsu/comm101/outline.htm