T F 1. The functions approach focuses on behaviors, not traits.
T F 2. According to the situational models, the most effective leadership for any group should fit the group's situation, and good leaders adjust their communication behavior to fit the group's situation.
T F 3. A power struggle between members of a group is an example of substantive conflict.
T F 4. "The municipal government, the city, should provide garbage collection¾not private haulers" is an example of a question of fact.
T F 5. Defining key terms in the question is one of the steps in the Procedural Model of Problem Solving.
T F 6. Leadership involves communication that influences the group to move toward its goals.
T F 7. The least directive style of leadership is democratic.
T F 8. A designated leader is someone who has been appointed or elected to a leadership position.
T F 9. Leaders have expert power if they have earned certificates or degrees in the subject areas for which they are providing information.
T F 10. The statement that "Leaders are born, not made" represents the trait approach to understanding leadership.
T F 11. The statement, "I don't care; whatever you want to do is fine with me" is likely to be uttered by a democratic leader.

12. Which of the following would NOT be considered a leader according to definitions presented in the text?
A. A person who influences the behavior and attitudes of others through communication
B. Someone who becomes an informal leader by exerting influence toward achievement of a group's goal but who does not hold the formal position or role of a leader
C. One member persuading another to sabotage a group goal
D. Someone who has been appointed or elected to a leadership position.

13. The following are types of interpersonal influence or power EXCEPT
A. Reward
B. Punishment
C. Expert
D. Pride

14. The statement, "Leaders are born, not made" reflects the ______ approach to leadership.
A. Trait Approach
B. Style Approach
C. Contingency Approach
D. The Functions Approach

15. Which statement is NOT mentioned in the research on self-monitoring?
A. High self-monitors are sensitive to contextual cues.
B. High self-monitors have high I.Q.s.
C. High self-monitors are socially perceptive.
D. High self-monitors can adjust their behaviors according to what seems needed at any given time.

16. The statement, "I don't care; whatever you want to do is fine with me" is most likely to be uttered by a ______ leader.
A. Laissez-faire leader
B. Democratic leader
C. Autocratic leader
D. Emergent leader

17. Which of the following statements is NOT true about the functions approach to understanding leadership?
A. This approach focuses on traits, not behaviors.
B. This approach encourages the designated leader to use the talents of all the members.
C. This approach assumes that the designated leader cannot, and should not, provide every function needed in the group.
D. This approach consists of what people do for the group, not what they are.

18. Which of the following is NOT true about situational models?
A. Most models suggest that leaders focus on one or two key aspects of the situation.
B. Situational models generally focus on communicative behavior.
C. Situational models explicitly acknowledge that each member is expected to perform the communication behaviors needed to move the group toward its goal.
D. Situational models suggest that a group's situation changes over time.

19. Which situation invites an emergent leader?
A. The company has just announced impending personnel reductions, and a small group of recently hired employees have gathered to discuss strategy.
B. The company is bringing in a new vice president to be part of the upper management team.
C. The company, named for the family, which founded it, has just announced that the boss's daughter will be the new CEO.
D. The company has a personnel committee that is always headed by the director of personnel with regional directors as its members.

20. Did the President of the United States really have intestinal flu or was it a more serious malady? This is a question of
A. value
B. fact
C. policy
D. interest

21. Which statement about conflict resolution is false?
A. Conflict invariably leads to increased tension in the group.
B. Tension is inherent in small group communication.
C. Conflict and tension in small groups is unhealthy.
D. Conflict should be verbal, not physical, and one should avoid inflicting psychological damage as well.

22. Americans have a cultural bias that favors which leadership style described in the book?
A. autocratic leadership
B. laissez-faire leadership
C. republican leadership
D. democratic leadership

23. Which of the following steps is NOT part of P-MOPS?
A. What is the nature of the problem facing us?
B. What might be done to solve the problem?
C. What will we do to solve the problem?
D. What will we do to put our solution into effect?