1. Which small adjustment can make health
care interviews more productive?
A. smile more
B. careful note taking
C. more time listening.
D. more time talking
E. probing questions
2. Health care providers must understand that
what they say can
A. cause great fear.
B. cause great anger.
C. cause misunderstandings.
D. cause lawsuits.
E. all of the above.
3. For the health care relationship to be
productive, each party must maintain
A. control, dignity, privacy, self-respect,
and comfort.
B. togetherness, love, and respect.
C. distance, objectivity, and empathy.
D. a positive outlook, respect, and distance.
E. control, integrity, and privacy.
4. In a recent study
A. 21 percent expressed dissatisfaction with
nurses.
B. 36 percent expressed dissatisfaction with
physicians.
C. 51 percent expressed dissatisfaction with
receptionists.
D. 20 percent with nontechnical personnel.
E. all of the above.
5. One writer cited the following as the factor
that determines the form of doctor-patient relationship:
A. doctor's training.
B. doctor's caseload.
C. managed health care.
D. doctor's individuality.
E. doctor's medical specialty.
6. Research has revealed that
A. women tend to be more concerned about
health.
B. older patients tend to be more reluctant
to challenge the physician's authority.
C. Puerto Rican patients impacts negatively
on the information they receive.
D. health care providers are less likely
to raise psychosocial issues with older patients.
E. all of the above.
7. When getting information in health care
interviews, use a
A. funnel sequence.
B. inverted funnel sequence.
C. tunnel sequence.
D. quintamensional design sequence.
E. Bogardus social distance sequence.
8. In one study, within ten to eighty minutes
the following percentage of
patients remembered everything they were told:
A. less than 15 percent
B. less than 25 percent
C. less than 35 percent
D. less than 45 percent
E. less than 55 percent
9. In a study of medical students at Oxford,
which percentage of-students were able consistently to detect the cues
given them?
A. 74 percent
B. 54 percent
C. 34 percent
D. 14 percent
E. 4 percent
10. Poor interpersonal communication is a
major cause of
A. patient dissatisfaction.
B. patient noncompliance.
C. incidence of malpractice suits.
D. patient misunderstanding.
E. all of the above.
11. Positive relationships between patients
and health care interviewers depend on all of following except
A. mutual trust.
B. one-sided control.
C. maximum self-disclosure.
D. meaningful feedback.
E. sharing of content.
12. Research reveals that
A. men are more verbal than women in interactions
with health care providers.
B. older patients tend to be more reluctant
than younger patients to challenge a Physician's authority.
C. American Indian and Asian cultures prize
verbal communication while American and German cultures prize nonverbal
communication.
D. American physicians tend to be paternalistic
while English physicians tend to be aggressive and "want to do something."
E. women tend to spend less time with health
care providers, but their concerns are taken more seriously.
13. Which of the following is not true concerning
information getting in health care interviews?
A. Mothers spontaneously recall only about
half of their children's major illnesses.
B. When patients feel ashamed, they tend
to make allegorical statements such as "You know how old people are."
C. Patients may give short answers to end
an uncomfortable interview.
D. Frightened patients may unintentionally
minimize symptoms.
E. When patients feel embarrassed they may
camouflage the real problem.
14. Physicians tend to control interviews
through
A. responding at length.
B. developing topics.
C. questioning.
D. listening critically.
E. observing perceptively.
15. Common "lay theories" that affect interviews
include all of the following except
A. all natural products are healthful.
B. natural practices are not medical practices.
C. if a little of the medicine helps, more
will do more good.
D. when I feel OK, I should stop taking the
medicine.
E. if a medication works for me, it will
work for you.
T F 16. Thompson has discovered
that the patient plays the most important role in both effective and ineffective
communication.
T F 17. Recent studies have discovered
that health care professionals do not
improve their interpersonal communication skills through
role-modeling and experiences.
T F 18. Patients seen as lower
class tend to get more pessimistic diagnoses and prognoses than do those
of the middle or upper class.
T F 19. Some researchers argue
that "The physician-patient relationship is perhaps the most critical component
of the health care delivery system."
T F 20. Health care interviewers
should use a funnel sequence of questions to give patients time to become
comfortable with the setting and gather their thoughts necessary for more
lengthy answers to open-ended questions.