1. Describe the various approaches to interviewing and indicate when each is most appropriately used.
2. Describe the three levels of interaction and indicate how best to improve the likelihood of getting to level 3.
3. Describe how and why language might cause problems during interviews.
4. Give examples of how culture and gender play a role in interpreting non-verbal communication.
5. Explain the four approaches to listening and describe when each is best used.
6. Describe how the interview situation can be improved to facilitate better interviews.

1. Compare and contrast the directive and non-directive approaches to interviewing.
2. Compare and contrast Level 1 and Level 2 communication interactions.
3. Describe how and why language might cause problems during interviews.
4. Discuss how gender and cultural differences may determine the appropriateness of nonverbal behavior in interviews.
5. Compare and contrast the four approaches to listening.
6. Give examples of how situational variables can affect an interview.
7. How might seating arrangement affect an interview?

In triads, do the following exercise. One person will serve as interviewer, another as interviewee, and the third as observer. They will rotate so that each person fills each role.

Purpose: To experience the three levels of interaction.

Procedure: Take four items from your billfold, purse or backpack that fit into the four categories below. The interviewer will ask about each of the items, gathering as much information about the interviewee as possible in five minutes.

• The most worthless item
• The most priceless item
• The most revealing item
• The most memorable item

Discussion: Answer some of the following questions.

1. Which interviewing approach does the interviewer employ and how does this approach affect interactions.
2. Do the parties exchange the roles of interviewer and interviewee?
3. At what communication level are most interactions and why is this so?
4. How are words and listening used in the interview?
5. How does nonverbal communication affect the interview?
6. How do situational variables affect this interview?
7. Has the relationship between parties changed following the interview?

If you have the opportunity, watch an interview on television that lasts at least 15 minutes and then answer the questions in student activity #4 on page 54.