1. Relationships are enhanced if the parties
A. trust one another.
B. perceive each other to be safe.
C. are flexible.
D. share cultural norms and values.
E. all of the above.

2. Which of the following is not true concerning global relationships?
A. Americans tend to have numerous relationships that are friendly and informal.
B. Arabs dislike taking advantage of relationships by asking for favors.
C. Germans develop relationships slowly.
D. Japanese prefer not to interact with strangers or foreigners.
E. Australians make deeper and longer-lasting commitments than Americans.

3. Relational competence involves
A. the ability to speak and listen from time to time.
B. full self-disclosure.
C. the ability to use feedback effectively.
D. the ability to alter perceptions.
E. none of the above.

4. Some advantages to the directive approach to interviewing are
A. easy to learn. takes less time, and can be replicated.
B. short answers, only the facts, and cannot be misunderstood.
C. you get to read a list of questions, everyone will want to be interviewed, and no one can misunderstand a question.
D. none of the above.
E. all of the above.

5. Culture and nonverbal communication play a major role in
A. getting people to form relationships.
B. what is disclosed and to whom.
C. getting to the point of the question.
D. double meanings.
E. slang.

6. Verbal interactions and culture can be influenced by
A. multiple meanings, jargon, and euphemisms.
B. appearance, voice, and hairdo.
C. color of eyes, hobbies, and recent movies.
D. clarity of expression and universals.
E. multilinguistic affronts, dilemmas, and categorical denials.

7. Perhaps the greatest single problem of human communication is
A. language.
B. cultural difference.
C. the assumption that it has occurred.
D. the relational history of the parties.
E. nonverbal communication.

8. Under which of the following circumstances are people least likely to communicate beyond Level 1?
A. if they understand what you expect of them
B. if they are interested in you
C. if they understand the situation
D. if there is trust
E. if you offer a tangible reward

9. Four types of listening that may be employed in interviews are
A. conceptual, open, insightful and clarification.
B. correctional, internal meaning, empathic, and functional.
C. comprehension, relational, conceptual, and evaluative.
D. comprehension, empathy, evaluation, resolution.
E. judgmental, determination, resolution, perceptual.

10. Which of the following is not an advantage of a directive interviewing approach?
A. It takes less time.
B. It is easy to learn.
C. It may be replicated. '1'
D. It may reduce motivation to take part.
E. It may supplement other data-collecting methods.

11. One of the disadvantages of a nondirective interviewing approach is that it
A. is time-consuming.
B. allows interviewer flexibility.
C. allows for a wide range of expression.
D. may deal in-depth with a wide range of subject matter.
E. may establish an ongoing relationship between interviewer and interviewee.

12. Of the following elements, which is the most important to keep in mind when striving for Level 3 interactions?
A. self-concept
B. trust
C. motivation
D. feedback
E. programming

13. According to politeness theory,
A. positive politeness is the desire to be free from imposition or intrusion.
B. negative face is designed to protect the feelings of others.
C. positive face is showing concern, complimenting, and using respectful language.
D. negative politeness is acknowledging the imposition when making a request.
E. positive face is the desire to be free from imposition or intrusion.

14. When a person uses phrases such as "large city," "living wage," and "one of the best," the person is using
A. multiple meanings.
B. euphemisms.
C. ambiguities.
D. slang.
E. jargon.

T F 15. Self-esteem refers only to the positive feelings we associate with our self-images.
T F 16. Research indicates that men establish relationships to exert control and enhance status.
T F 17. The circles overlap in the Cash-Stewart model to portray the interview as a perceptual form of communication.
T F 18. A nondirective approach allows the interviewer greater flexibility.
T F 19. Unlike most cultures, North Americans tend to begin sentences with "I."